Who is Ergon BSS built for?
Ergon BSS comes from an environment in which products, customers, orders, resources and billing are particularly complex. The capabilities this environment demands carry over to other service-oriented business models. For companies with such business models, the BSS is business-critical: it helps determine how quickly new offerings reach the market.Telecommunications: in productive use for more than two decades. Product catalogue, order management, fulfilment, inventory and billing for demanding B2C, B2B, wholesale and partner businesses. With Tango and Taifun, Ergon offers two BSS solutions for telecoms providers.
Possible applications
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Municipal utilities and multi-utility companies with a telecoms division: Bundle internet, TV and telephony offerings with other services, manage complex customer and site structures, and link orders, resources and billing.
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Managed service providers: Catalogue services, orchestrate orders, manage SLAs, administer customer structures and bill recurring services.
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Field service and technical services: Break customer orders down into work packages, coordinate resources, manage service processes and bill for the work done.
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Facility and building services: Connect recurring and one-off services, sites, customer organisations, work orders and billing on one platform.
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Service and spare parts management: Manage service contracts, orders, resources, devices and recurring services centrally.
How you benefit
Launch products faster
Model products, services, bundles, prices and rules centrally and reuse them. You implement new offerings faster and adapt existing ones more easily.
Execute orders reliably
Ergon BSS translates customer orders into concrete work steps and coordinates people, systems and partners until the service has been fully delivered.
Automate processes
Manual and automated tasks run in one shared process model. Validations, scheduling and defined error handling reduce operational effort.
Bill any business model
Handle one-off, recurring, volume-, time- and usage-based services as well as discounts and individual terms on the same platform.
Configure rather than code
Configure business models, products and processes flexibly. Many changes are possible without coding. This keeps you in control of products, processes and dependencies.
From offer to invoice
Offering, ordering, fulfilment, resources, billing and partner remuneration work together on one platform.
Built for complexity, proven in practice
Ergon BSS handles complex products, customer structures, orders and billing models. Service providers in Switzerland and across Europe have been using the platform in production for more than two decades.
Open to existing systems
Ergon BSS fits into your system landscape. You replace individual systems in a controlled way where it makes sense.
Swiss made
Architecture, development, implementation and long-term evolution are all in Ergon’s hands.Could Ergon BSS simplify your service business too? We will gladly show you which of your processes Ergon BSS already covers and where an extension would pay off.
“Our priority is the independence, the freedom, to develop our own products and bundle them as the customer wants, so we can react quicker to trends and market changes.”
One platform from offer to invoice
Six modules from offer to invoice, on a shared foundation.
1. Product & Offer Management
Assemble products and services from reusable building blocks. Define technical characteristics, commercial offers, prices, contract terms and rules separately and combine them flexibly. Ergon BSS enforces the stored product rules throughout the entire process.
Typical features:
- Products and services
- Bundles
- Prices and terms
- Product options
- Rules and dependencies
- Customer-specific offers
- Design-test-publish process
2. Customer & Account Management
Ergon BSS manages customer data and contracts. It also supports complex organisational structures with sites, organisational units, cost centres, people and workplaces. This is particularly relevant for B2B, service and partner businesses, which can use individual catalogues, offers and invoice assignments.
Typical features:
- Customers and accounts
- Contracts
- Organisational units and cost centres
- Sites
- People and workplaces
- Roles and access rights
- Individual product and pricing agreements
3. Sales & Order Management
Not every business is a simple purchase. With order entry, you capture orders in a structured way that is correct both technically and commercially. Ergon BSS supports multi-stage orders, changes, follow-up orders and scheduled changes. Parallel scheduled changes, merging compatible orders and bundles with different activation dates are all possible. This keeps even demanding orders transparent, controllable and traceable.
Examples:
- New orders
- Product and service changes
- Device or resource changes
- Cancellations
- Multiple scheduled changes
- Combined orders
- Different provisioning dates within one overall order
- Bulk orders
4. Service Fulfillment & Orchestration
Ergon BSS breaks customer orders down into the necessary service and work steps and uses the production plan to create an executable plan. You coordinate manual work, automated system actions and external partners in one shared process model. This makes complex service provisioning repeatable, measurable and increasingly automatable.
Features:
- Order decomposition
- Workflow orchestration
- Manual and automated tasks
- Process dependencies and scheduling
- Working-day and public holiday calendars
- SLA management and escalations
- Checklists
- Error and exception handling
5. Resource & Inventory Management
Ergon BSS manages the commercial resources, devices and other objects a service requires and links them to customers, products and orders. From its telecoms background, the platform brings commercial inventory as well as device and resource management.
Features:
- Resources, devices and assets
- Assignment to customers and services
- Status information from connected systems
- Shipping and returns
- Commercial inventory
6. Rating & Billing
Ergon BSS supports a range of revenue models, from one-off services and subscriptions to volume-, time- and usage-based billing. Numerous discount and invoicing rules are already included. New products and services are billed through the same system too.
Features:
- Recurring and one-off charges
- Purchase and rental
- Installation and service fees
- Time- and volume-based models
- Usage billing
- Tiered pricing, discounts and promotions
- Individual prices and credit notes
- Taxes and currencies
- Invoice documents and archiving
Partner & Commission Management
Ergon BSS supports business models in which other sales partners or service providers are involved alongside the customer and the provider. Partner remuneration (commissioning) becomes part of the end-to-end process, so there is no need for manual recalculation outside the platform.
Features:
- Partners and commission agreements
- Commission-relevant events
- Campaigns and target models
- Volume and quota tiers
Output & Communication Management
Ergon BSS generates personalised messages and documents based on events and rules and delivers them across different channels. Role-based web applications and customer self-care features complement output management.
Features:
- Email, SMS, letters and documents
- Word and HTML templates
- Multilingual support
- Event-based communication
- Role-based web applications
- Customer self-care
Integration
Ergon BSS does not have to replace every existing system. Using APIs and other integration mechanisms, you connect ERP, CRM, finance, operations and partner systems. Structured data and open interfaces also lay the foundation for AI-supported automation.
Existing integration options:
- REST/JSON
- SOAP/XML
- File exchange, SFTP/SCP
- External validation and availability services
- Customer-specific APIs
- Reporting and data exchange
Transparent product and extension model
The standard product as a foundationErgon BSS comes with extensive standard functionality, from the product catalogue to billing. Wherever possible, you map business logic through configuration rather than custom software development: for example the product catalogue, prices, discounts, product rules, ordering logic, workflows, output templates and reports. A controlled design-test-publish process moves changes into production, so not every change has to become a software project.
Targeted extensions
Where you want to stand out in the market, Ergon extends the platform with customer-specific features and integrations. The standard product and extensions remain clearly separated.
Step-by-step introduction
Ergon BSS can be introduced in one go or step by step, in parallel with existing systems. We recommend a staged introduction because it reduces risk: prioritised areas can go live early, with others following in a controlled way. The project duration depends on the scope, the integrations and the complexity of the migration.
Licensing and collaboration
We agree licensing, operation and further development to suit your scope, system landscape and target architecture. From business analysis, consulting and UX design to software engineering and testing, an Ergon team supports you throughout.
Our references
FAQ
We look forward to hearing from you
We are pleased that you are interested in our services. Do you have any questions or a specific project idea? Tell us about it – with no commitment on your part. Our experts will contact you as soon as possible.
