The Internet is a powerful medium for direct communication with customers. Recent trends show that telecom service providers are moving towards transferring more and more tasks to their customers by means of electronic bill presentment (EBP) and customer self-care. There are obvious advantages when customers are given the opportunity to attend to their own needs over the Internet. The service provider benefits from competitive advantages through offering a better user experience, saving billing costs, and reducing employee workload in customer care.
Using TelcoBill, telecom service providers can offer their customers a comprehensive range of bill presentment (EBP), real-time bill analysis and cost management for convergent bills and thus offer them real added value.
TelcoBill Product Website
TelcoBill Product Information
Telenet: Everyone benefits from billing innovations
sunrise: cost manager
Reference Examples
Versatel (german)
Telenet
sunrise
Pressemitteilung April 2009: TelcoBill 2 bei Versatel im Einsatz